- men
- women
- kids
WHAT PAYMENT METHODS DOES VITKAC.COM ACCEPT?
Payment can be made via bank transfer or credit cards: VISA, Master Card, VISA Elektron & Maestro
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT VTIKAC.COM?
We take security very seriously and our payment process uses the most advanced coding methods.
WHICH CURRENCY CAN I BUY IN?
The currency will be set according to your location and displayed at checkout.
HOW DO I KNOW WHICH ITEMS ARE IN STOCK?
All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you.
I HAVE SEEN AN ITEM IN YOUR STORE. CAN I ORDER IT ONLINE?
The stock online is the stock that we offer from each of our boutiques. However, please contact our Customer Service team if you have a specific query.
CAN I RESERVE AN ITEM TO BUY LATER?
At the moment we do not provide a holding service at our online store.
DO YOU OFFER A PERSONAL SHOPPING SERVICE?
Yes. However please, note that we only provide such services in store.
WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorisation. For further details, please see the VIITKAC privacy policy.
HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?
After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been accepted. Your order will be accepted and dispatched once your payment and address details have been verified.
CAN I CANCEL MY ORDER?
Vitkac.com is happy to accept cancellations, for any reason, up to the moment your order has been processed by the boutique. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our cancellations page.
WHEN WILL I BE CHARGED?
You will be charged when your order has been processed and you have received confirmation e-mail.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
You will have a price quote below your basket – this will be adjusted once you choose your delivery address.
WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?
Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please choose your delivery address at checkout. The total at the checkout page will then show you a breakdown of the costs.
HOW DO I TRACK THE DELIVERY OF MY ORDER?
You will receive regular e-mail updates on the delivery status of your order. You can also check the status of order on choosen courier's website or Vitkac.com. Link to track your order you'll receive in an e-mail.
WHY DON'T YOU HAVE THE ITEM I'VE ARLEADY ADDED TO MY SHOPPING BAG?
We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the boutiques so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.
DO YOU SHIP TO MY COUNTRY?
Full list of countries where we currently ship to you can find at www.vitkac.com/en/country
CAN VITKAC.COM SHIP TO MORE THAN ONE ADDRESS IN A SINGLE ORDER?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Do not hesitate to contact our customer services team if you have any more queries.
HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?
Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.
CAN I RETURN MY ORDER?
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Vitkac.com offers a free collection service to all customers. To use this service, you will need to book a returns pick-up within five days of receiving your order.
HOW CAN I RETURN MY ORDER?
1. Order with shippment
If you are a registered user, please use the “order” tab in “my account” section. Select the appropriate order and select the products you want to return. Then follow the instructions. If you are not a registered user, you will find a link to the page where you can make a return in the e-mail that informed you that the order was delivered. Finally, remember to save and print the return form and attach it to you return. The form can also be downloaded by clicking on this link.
2. Order with pesonal collection
Return is only possible directly to the store indicated as pickup location - in person or by courier. In this case, shipping costs borne by you.
I RETURNED AN ITEM. WHEN WILL I RECEIVE MY REFUND?
It is up to the bank how soon your refund will be processed. It can take up to 14 days.
WILL CUSTOM DUTIES, SALES TAX OR VAT BE REFUNDED ON A RETURN?
Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
MY ORDER WAS CANCELLED. WHEN WILL I RECEIVE A REFUND?
It is up to the bank how soon your refund will be processed. It can take up to 14 days.
CAN I EXCHANGE MY ITEM?
We do not offer exchanges. Please return your order and place a new one.
Contact us!
E-mail:
customerservice@vitkac.com
Customer Service:
+48 22 310 72 11