FAQ Shoping

• HOW DO I MAKE A PURCHASE ON VITKAC.COM?

  Before you start shopping, we recommend that you read our terms and conditions. Once you register on Vitkac.com, you will be able to place an order. For full instructions on how to complete your order, from product selection to payment, please visit the How To Shop section.

• WHAT PAYMENT METHODS DOES VITKAC.COM ACCEPT?

  Payment can be made via bank transfer or credit cards: VISA, Master Card, VISA Elektron & Maestro
• IS IT SAFE TO USE MY CREDIT CARD ONLINE AT VTIKAC.COM?

  We take security very seriously and our payment process uses the most advanced coding methods.

• WHICH CURRENCY CAN I BUY IN?

  The currency will be set according to your location and displayed at checkout.

• HOW DO I KNOW WHICH ITEMS ARE IN STOCK?

  All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you.

• I HAVE SEEN AN ITEM IN YOUR STORE. CAN I ORDER IT ONLINE?

  The stock online is the stock that we offer from each of our boutiques. However, please contact our Customer Service team if you have a specific query.

• CAN I RESERVE AN ITEM TO BUY LATER?

  At the moment we do not provide a holding service at our online store.

• DO YOU OFFER A PERSONAL SHOPPING SERVICE?

  Yes. However please, note that we only provide such services in store.

• WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?

  We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorisation. For further details, please see the VIITKAC privacy policy.