Frequently asked questions
HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?
After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been accepted. Your order will be accepted and dispatched once your credit card and address details have been verified.
CAN I CANCEL MY ORDER?
Farfetch is happy to accept cancellations, for any reason, up to the moment your order has been processed by the boutique. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our cancellations page.
WHEN WILL I BE CHARGED
You will be charged when your order has been processed and you have received confirmation e-mail.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
You will have a price quote below your basket – this will be adjusted once you choose your delivery address.
WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?
Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please choose your delivery address at checkout. The total at the checkout page will then show you a breakdown of the costs.
HOW DO I TRACK THE DELIVERY OF MY ORDER?
You will receive regular e-mail updates on the delivery status of your order. You can also check the status of order on choosen courier's website or Vitkac.com. Link to track your order you'll receive in an e-mail.
WHY DON'T YOU HAVE THE ITEM I'VE ARLEADY ADDED TO MY SHOPPING BAG?
We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the boutiques so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.
DO YOU SHIP TO MY COUNTRY?
Full list of countries where we currently ship to you can find at www.vitkac.com/en/country
CAN VITKAC.COM SHIP TO MORE THAN ONE ADDRESS IN A SINGLE ORDER?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Do not hesitate to contact our customer services team if you have any more queries.
HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?
Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.