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How to shop

Orders and Shipping

  • Before you start shopping, we recommend that you read our terms and conditions. Once you register on Vitkac.com, you will be able to place an order. For full instructions on how to complete your order, from product selection to payment, please visit the How To Shop section.

  • You will be charged when your order has been processed and you have received confirmation e-mail.

  • You will have a price quote below your basket – this will be adjusted once you choose your delivery address.

  • Vitkac.com is happy to accept cancellations up to the time when your order has been prepared and ready to ship. After that, you cannot cancel your order, but you may return it. Please refer to our cancellations page for instructions on how to return in item.

  • Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please choose your delivery address at checkout. The total at the checkout page will then display detailed breakdown of the costs.

  • You will receive regular e-mail updates on the delivery status of your order. You can also check the status of an order on chosen courier's website or Vitkac.com. Link to track your order will also be sent to you in an e-mail.

  • We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the boutiques so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.

  • Full list of countries where we currently ship to is available at www.vitkac.com/en/country

  • We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Do not hesitate to contact our Customer Services team if you have any more queries.

  • Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.

Returns and Refunds

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • We do not offer exchanges. Please return your order and place a new one.

  • You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires, and come into a physical possession of the goods ordered.


    Vitkac.com offers a free collection service to all customers. To use this service, you will need to book a returns pick-up within five days of receiving your order.

  • 1. Order with shippment

    If you are a registered user, please use the “order” tab in “my account” section. Select the appropriate order and select the products you want to return. Then follow the instructions. If you are not a registered user, you will find a link to the page where you can make a return in the e-mail that informed you that the order was delivered. Finally, remember to save and print the return form and attach it to you return. The form can also be downloaded by clicking on this link.

    2. Order with personal collection

    Return directly to the store is only possible if the store was indicated as a pickup location - in person or by the courier. In this case, shipping costs will be covered by you.

  • Your refund will be issued to the original credit card used to place the order. Shipping costs are not refundable.
 All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Need more information?

Contact us

E-mail:

customerservice@vitkac.com

Customer Service:

+48 22 699 60 55