Vitkac.com Luxury Online Boutique Shop

How can we help you?

How to shop

  • Payment methods may vary depending on the country of delivery. The basic method is credit and debit cards such as American Express, Visa, Master Card, Maestro. At the same time, we use many local payment methods that may be available in selected markets, include Buy Now Pay Later options. The full list is available in the basket at the stage of choosing the payment method.

  • We take security very seriously and our payment process uses the most advanced coding methods.

  • In the vitkac.com store, you can make purchases in different currencies depending on the location of the delivery address. To check which currency applies in your region, set the appropriate delivery country in the store menu.

  • All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you.

  • The vast majority of products available in physical stores are also available in the online store. However, some products may be marked as available exclusively in physical stores and cannot be purchased online. Before making a purchase, check the availability of the selected product and size on the website or in the app.

  • At the moment we do not provide a holding service at our online store.

  • We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your consent. For further details, please see the VITKAC privacy policy.

Orders and Shipping

  • Before starting your shopping, we recommend reading the terms. You can make a purchase on vitkac.com as a registered customer or without creating an account. Select the product and size, add it to the cart, and then proceed to checkout. Provide the details required for delivery, choose a payment method, and confirm the purchase. Creating an account is not required, but it allows you to track orders more conveniently, manage your details, and use additional features available to logged-in customers.

  • Vitkac.com is happy to accept cancellations up to the time when your order has been prepared and ready to ship. After that, you cannot cancel your order, but you may return it. Please refer to our cancellations page for instructions on how to return in item.

  • You will be charged when your order has been processed and you have received confirmation e-mail.

  • You will have a price quote below your basket – this will be adjusted once you choose your delivery address.

  • Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please choose your delivery address at checkout. The total at the checkout page will then display detailed breakdown of the costs.

  • You will receive regular e-mail updates on the delivery status of your order. You can also check the status of an order on chosen courier's website or Vitkac.com. Link to track your order will also be sent to you in an e-mail.

  • We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the boutiques so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.

  • Full list of countries where we currently ship to is available at www.vitkac.com/en/country

  • We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Do not hesitate to contact our Customer Services team if you have any more queries.

  • Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.

  • For users who are not logged in: To withdraw from the contract, go to the page "Withdraw from the contract", then enter the order number and the e-mail address used for the purchase. On this basis, we will send you an individual link to the contract withdrawal form.

    For logged-in users: Log in to your account and go to your order history. For the selected order, choose the option „Withdraw from the contract”, then confirm the withdrawal according to the instructions on the screen.

Returns and Refunds

  • You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires, and come into a physical possession of the goods ordered.


    Vitkac.com offers a free collection service to customers. To use this service, you will need to book a returns pick-up within five days of receiving your order.

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • Refunds will be processed back to the credit card number or bank account number that was used to place the order. All additional charges and taxes are included in the refund if your order's shipping address is within the European Union. Outside of the EU, duties and sales taxes are not refundable. You can recover these costs by contacting your local customs office directly.

    Full delivery costs are reimbursed to the credit card number or bank account number if the return package was sent at the customer's expense. At the same time, the customer may order the payment of the delivery costs from the customer to the store using the return label included within the package. In such a case, the aforementioned costs will be covered by the delivery funds of the package from the store to the customer and therefore are not refundable.

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • We do not offer exchanges. Please return your order and place a new one.

  • 1. Order with shippment

    If you are a registered user, please use the “order” tab in “my account” section. Select the appropriate order and select the products you want to return. Then follow the instructions. If you are not a registered user, you will find a link to the page where you can make a return in the e-mail that informed you that the order was delivered.

    2. Order with personal collection

    Return directly to the store is only possible if the store was indicated as a pickup location - in person or by the courier. In this case, shipping costs will be covered by you.

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